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  • What are the payment methods?
    You can choose to pay securely by online credit card or by money order/eft.
  • What should I write in the description section when making a wire transfer/EFT?
    Writing your order number and adding the order name and surname information while making money order/EFT will make our job easier during bank control.
  • Do you make installments?
    According to Article 26 of the Regulation on Bank Cards and Credit Cards published in the Official Gazette dated 10/3/2007 and numbered 26458, making installments in cosmetic products is prohibited by law. For this reason, there is no installment opportunity for our products.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don't want to display the title, simply disable the Title under “Info to Display”.
  • Where is the production location of your products?
    The production place of rose and lavender is Isparta. It is produced from freshly picked flowers.
  • Are Rose Water and Lavender Water suitable for all skin types?
    Both of our products are suitable for all skin types and all age groups. Our products are suitable for use by all age groups, including babies.
  • Can I use it on my pet?
    Our products are pure and natural. You can use it for eye, ear, feather and paw care of all your pets with peace of mind.
  • How and how often can I use lavender oil?
    We recommend using lavender oil on your skin or in the recommended proportions with a censer. You can examine the general benefits and usage areas of lavender for your skin on our product page in our store. Lavender Oil Usage Amount Suggestion:            _8df6fbcc- 43d3-3d99-a511-2eb009ed8a2d_Skin Care- 2-3 drops per 10 ml with a fixed oil            _8df6fbcc- 43d3-3d99-a511-2eb009ed8a2d_Body Massage Oil- 5-10 drops per 50 ml with a fixed oil            _8df6fbcc- 43d3-3d99-a511-2eb009ed8a2d_Hair Care- Shampoo / Conditioner 5-10 drops per 100 ml            _8df6fbcc- 43d3-3d99-a511-2eb009ed8a2d_Inhalation- 3-4 drops into 1 liter of hot water            _8df6fbcc- 43d3-3d99-a511-2eb009ed8a2d_Bath and Foot Waters - 3-4 drops into 1 liter of hot water            _8df6fbcc- 43d3-3d99-a511-2eb009ed8a2d_Ambient Scenting- 5-10 drops per 100 ml of water 
  • Why do you use glass packaging in your products?
    As all of our products are natural, glass, which is the healthiest packaging, is used. Plastic packaging is petrochemical and natural oils can cause these petrochemicals to mix with the product. Especially the reason why our glass packaging is dark is to protect the products from light sources such as the sun. As an environmentally friendly brand, the fact that glass is a recyclable and non-polluting material also plays an important role in our selection.
  • Are your products natural?
    Our products are 100% natural, our PH Concept products do not contain additives, other substances for dilution or synthetic preservatives.
  • How should I use Rose Water?
    You can apply rose water to your skin to tone, moisturize, cool or relax. At the same time, you can get support from rose water when you want to meditate, work on energy and scent the environment. You can examine the benefits and uses of rose water in detail on the product page in our store.
  • Can I use Rose Water for my baby?
    Rose water has been used for centuries for the skin care of babies and children, for the prevention of rash, rash and cooling.
  • I have dry skin, which products can I use?
    Especially for dry and sensitive skin, we recommend Pure Rose Water and Pure Essential Lavender Oil to help purify and nourish the skin.
  • I have acne-prone and oily skin, which products would you recommend?
    We recommend alternating use of Pure Rose Water and Natural Lavender Water to purify the skin and regenerate the skin by establishing sebum balance. We recommend that you apply a cotton ball with 1 drop of lavender oil on your active acne.
  • Should I store Rose Water in the refrigerator?
    You can store your rose water in the refrigerator to increase its pore care and cooling effect. It is also recommended to store rose water at room temperature away from direct light and heat sources.
  • Can I trust your products?
    All of our products are produced under the highest hygiene conditions with modern systems based on traditional principles. As brand founders, we do not include any product that we do not use for ourselves, our families and our children, into our product range. All of our products are environmentally friendly with their packaging and production methods.
  • Do all essential oils require allergy testing?
    Make sure to do an allergy test before applying any essential oil to your skin.
  • Do the products have a spray head?
    Except for our essential oil, all our lavender and rose products are shipped in glass bottles with a spray cap.
  • Do You Have Alcohol in Your Rose Water and Lavender Water?
    There is no alcohol in any of our products.
  • When we apply Rose Water to the skin, do we need to wash it before applying products such as creams?
    After applying our Lavender or Rose Water, you do not need to rinse, wash or purify, you can continue your skin care routine 1-2 after applying the flower water to your skin, and apply a cream or serum.
  • Are your products tested on animals?
    With the Cosmetic Regulation No. 25823 of the Ministry of Health, no cosmetic brand produced within the borders of our country since 2005 does not test on animals, and the laws prohibit animal testing for all cosmetic products. As PH Concept, we wish this application in our country to become widespread in all countries and we would like to express to all our users and friends that we are against animal testing wholeheartedly.
  • What does the FAQ Section do?
    FAQ section, "What are your shipping zones?", "What are your business hours?" or "How can I book a service appointment?" It can be used to answer common questions about your business, such as FAQs help your visitors navigate your site easily and can even improve your site's SEO.
  • What is the shipping fee?
    The current shipping fee will be reflected in your basket for your orders below 500 TL.
  • Do you have free shipping service over a certain limit?
    Free shipping for your purchases of 500 TL or more.
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